Cookies - archives

This version is valid until June 30st. You can find the new version of our cookie policy here.

What are cookies?

Cookies are small data files which are saved temporarily or permanently on your computer or device by a website's server via the browser, and which simplify, complete and personalise the use of this website.

We also use the term cookies to refer to similar techniques, such as pixels and web beacons, which are not technically cookies but which we use in the same way and which contain personal data. 

The Website features a technical solution that allows you to manage your cookie preferences. You can consult and change your cookie settings at any time by clicking here. 

When and to whom does this Cookie notice apply?

This notice applies to all visitors and users of our Website: (www.infrabel.be) when they visit our pages.

Accepting the cookie banner applies to all sections of the site (e.g. www.info.infrabel.be, www.press.infrabel.be, https://opendata.infrabel.be ).

This means that on your next visit to another section of the site, the banner will not be shown to you, except in the case of private browsing or if you delete the cookies. 

You can find more information about how we process your personal data in our Privacy policy. 

What type of cookies do we use? 

Strictly necessary cookies

These cookies are activated automatically without your consent. They are necessary for the Website to function, and for you to be able to use basic functions (such as page navigation and access to secure areas of the Website). They cannot be disabled in our systems. They are only configured in response to an action on your part to visit the Website and use all its functionalities. 

If you wish to prevent this type of cookie, you can set your browser to block them or warn you about them, but if these cookies are disabled, certain sections of the Website may not work, or may not work optimally.

If personal data are processed, it is based on our legitimate interest for the purposes described in the table below:

They are used on the Website and placed on your device by the following third parties: SAP (SuccessFactors), Onetrust, Zendesk, TS

Provider // Cookie // Purpose // Retention // Type:

• Infrabel // OptanonConsent and OptanonAlertBoxClosed // This cookie is placed by websites using certain versions of the OneTrust solution for compliance with legislation on cookies.  It is set after visitors have seen a notification about cookie information and in some cases only when they actively close the notification.  It allows the website to not show the notification to a user more than once. It does not contain any personal data // 1 year // https
• Infrabel // .AspNetCore.Antiforgery, .AspNetCore.Mvc.CookieTempDataProvider and .AspNetCore.Antiforgery.w5W7x28NAIs // Security reasons: to prevent cross-site request forgery (CSRF) attacks.  These are attacks against web apps whereby a malicious web app can affect the interaction between a client browser and a web app which is trusted by that browser // Session // https
• Infrabel // .AspNetCore.// Security: authentication using the ASP.NET Core web framework for the account section of the website // Session // https
• Infrabel // ARRAffinity and ARRAffinitySameSite// Technical: This cookie is set by websites running on the Windows Azure cloud platform. It is used for load balancing to ensure that visitors' page requests are routed to the same server during each browser session // Session // https
• Onetrust // __cfduid // Technical: For identifying trusted web traffic. This is used by Onetrust to save the cookie consent script, to manage cookies on the website // 30 days // https
• Onetrust // OptanonAlertBoxClosed // This cookie is used to determine whether a visitor must be shown the banner // 1 year // https
• Onetrust // OptanonConsent // The consent status of a visitor is indicated using this cookie // 1 year // https
• Infrabel // TSxxxxxx // for the extranet subsite and infrabel.be: General purpose platform session cookie used by sites written with Microsoft .NET-based technologies. This is used to maintain an anonymised user session through the server. // session // https
• TS // TSxxxxxx // for the job subsite and the extranet and workplace subsite: General purpose platform session cookie used by sites written with Microsoft .NET-based technologies. This is used to maintain an anonymised user session through the server. // session // https
• Infrabel // img.infrabel.be, TS01 and TS01xxxxxx // for the job subsite and the workplace subsite and infrabel.be: for correctly displaying images coming from the Infrabel server on the website// Session // https          
• Infrabel // MRHSession and LastMRH_Session// used to store your session at the time of authentication to the applications.
• Infrabel // __cfduid // for the info subsite: Cookie associated with sites using CloudFlare, used to speed up page loading. CloudFlare confirms that this is used to override any security restrictions based on the IP address from where the visitor came. It does not contain any information about the identity of the user. // 30 days // https
• Infrabel // for the info subsite: cf_chl_cc_xxxxxxxxxxx and cf_chl_2 and cf_chl_prog and cf_chl_cc_ // These cookies are used by Cloudflare for executing Javascript or Captcha challenges. They are not used for tracking or outside the perimeter of the challenges. // Persistent // 0 days // https
• Infrabel // __cfruid // for the info subsite: Cookie associated with sites that use CloudFlare, used to identify trusted web traffic. // session // https
• Infrabel // __cf_bm // for the info subsite: The __cf_bm cookie is a cookie required to support Cloudflare Bot Management. As part of our bot management service this cookie helps manage incoming traffic that meets criteria for bots // Persistent // 0 days // https
• Zendesk // __cfruid // for the help subsite (infrabelhelp.zendesk.com): Cookie associated with sites that use CloudFlare, used to identify trusted web traffic. // 30 days and session // https
• Zendesk // _zendesk_authenticated // for the help subsite (infrabelhelp.zendesk.com): security: to authenticate the user // Persistent // 0 days // https
• Zendesk // _zendesk_authenticated // for the help subsite (infrabelhelp.zendesk.com): security: to authenticate the user // Persistent // 0 days // https
• Zendesk // _zendesk_thirdparty_test // Tests whether the website user's browser allows third-party cookies. // session // https
• Zendesk // _zendesk_ session// Stores user status across page requests. // session // https
• Zendesk // _zendesk_shared_session// Stores user status across page requests. // session // https
• Zendesk // __cf_bm // This cookie is used to distinguish between humans and bots. This is beneficial for the website, to be able to create valid reports about the usage of their website.// Persistent // 0 days // https
• Infrabel // JSESSIONID // for the job subsite and the website infrabel.be: This cookie is placed on the visitor's device during the session to enable session management between client/server and load balancing, and registration and identification of the user, so that the website works safely, smoothly and consistently. // Session // https
• Infrabel // csrftoken // for the opendata subsite and the website infrabel.be: This cookie is associated with the Django web development platform for Python. It is designed to help protect a site from a given type of software attack on web forms. // 364 days // https
• SuccessFactors // JSESSIONID // This cookie is used to remember whether a user accepted the cookie banner (so the cookie banner is not displayed again) // 30 years (if you accepted the banner) and session cookie (if you refused the banner) // https
• Zendesk // _zendesk_authenticated // technical: for the subsites infrabelhelp.infrabel.be and info.infrabel.be: This cookie is used to store a binary variable that determines whether a user is authenticated. // Persistent // 0 days // https
• Zendesk // _zendesk_session // technical: for the subsite infrabelhelp.infrabel.be: This cookie stores session information for root access applications... // session // https
• Zendesk // _help_center_session // technical: for the subsite infrabelhelp.infrabel.be: This cookie helps with the session for the Zendesk guide. // session // https
• Accounts.infrabel.be// _culture// This is used to remember the preferred language at the interface level // 365 days// https 

Performance cookies

We use performance cookies to collect general information about the way visitors use our Website (such as the number of visits, the sources of the browser traffic and the way you use our Website, on which pages visitors spend most time, etc.). This data is aggregated and anonymised. The information thus collected can be used for statistical analyses.            

This allows us to make the structure, navigation and content of our Website as user-friendly as possible and to keep improving it. If you do not allow these cookies, your visit to our Website cannot be included in the statistics. 

These cookies are used on the Website and placed on your device by the following third parties:

• Zendesk: This is a service provider that adds FAQ and forms functionality to the website.
• Google (Google Analytics): This is a web analytics service that tracks and reports on website traffic.
• Prezly: a platform that makes it possible to manage press information.

If you agree to Performance Cookies, it is necessary to consult the provider's privacy policy in advance, to learn what data they collect and for what purposes. There is a transfer outside the EEA via this third party (subject to standard contractual clauses). 

Provider // Cookie // Purpose // Retention // Type:

• Google // _gclxxxx // for the subsites accept.infrabel.be, and press.infrabel.be and the website infrabel.be: This cookie from Google tracks conversion // session and 90 days // https
• Google // _gat // for the subsites press.infrabel.be, accept.infrabel.be and the website infrabel.be: This cookie from Google is used to limit the request rate - thereby limiting data collection on high traffic websites. It expires after 10 minutes.// Persistent // 0 days / https
• Google // _gat_UA-// for the subsites accept.infrabel.be, and press.infrabel.be and the website infrabel.be: This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identification number of the account or website it relates to. A variation of the _gat cookie which is used to limit the amount of data Google records on high traffic websites // session // https
• Google // __utmb, __utmc, __utma, __utmz, utmv#########// for the subsite press.infrabel.be: These are four cookies from Google Analytics, which allow website owners to track visitor behaviour and measure site performance. This cookie determines new sessions and visits, and expires after 30 minutes. The cookie is updated each time data is sent to Google Analytics. Any activity by a user within the 30-minute period counts as one visit, even if the user leaves the site and subsequently returns to it. If the user returns after 30 minutes, this will count as a new visit, but as a returning visitor // Persistent // 0 days // https
• Google // __utmt // for the subsite press.infrabel.be: This cookie is set by Google Analytics.  According to their documentation, it is used to limit the number of requests for the service - thereby limiting the collection of data on high traffic sites. It expires after 10 minutes // session // https
• Google // _ga // for the subsites accept.infrabel.be, and press.infrabel.be and the website infrabel.be: Records a unique ID which is used to generate statistical data on how the visitor uses the website // Persistent // 0 days // https
• Google // _gid // for the subsites accept.infrabel.be, and press.infrabel.be and the website infrabel.be: This cookie from Google records a unique ID which is used to generate statistical data about how the visitor uses the website // session // https
• Prezly // s_xxxx// for the subsite press.infrabel.be: This domain is owned by Adobe/Omniture. The main business activity is: Analytics//session/https

INFRABEL also uses UTM technology (Urchin Tracking Module). These are not cookies nor personal data. They are different types of URL parameters that we use to track the effectiveness of our campaigns via information about the origin of the publications media. Infrabel and HR Rail only receive statistics with aggregated data. They allow us to improve our services.

Functional cookies

We use functional cookies to provide additional functionality such as forms, recaptcha, videos, chat functionality and satisfaction surveys. They are set by us or by our third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these features may not function correctly.

These cookies are used on the Website and placed on your device by the following third party:

Prezly: a platform that makes it possible to manage press information.

If you agree to functional cookies, it is necessary to consult the provider's privacy policy in advance, to learn what data they collect and for what purposes. There is a transfer outside the EEA via this third party (subject to standard contractual clauses). 

Provider // Cookie // Purpose // Retention // Type:

• Prezly // ajs_anonymous_id // for the subsite press.infrabel.be:  This cookie is used for Analytics and to help count how many people visit a given site // persistent // https
• Infrabel // ajs%3Acookies // for the website infrabel.be:  This cookie supports the use, performance and functionality of websites // persistent: 365 days // https
• Infrabel // dkbot_WatsonStatus // for the website infrabel.be:  This cookie supports the status of the chatbot Watson // persistent // 0 days // https
• img.infrabel.be// c94d3bcfbe7e93f87876f212d0934f// images coming from the Infrabel server to be displayed correctly on the website, comes from the environment on which the photos are located//session//https
• Infrabel and Prezly // ajs%Atest // for the subsites accept.infrabel.be, and press.infrabel.be and the website infrabel.be: This performance cookie counts visits and keeps track of other website traffic-related statistics. // persistent: 365 days // https
• Infrabel // __tld__ // From Segment Analytics.js library; this cookie helps identify a top-level domain for a user.__tld__ // session // https

Advertising Cookies

These cookies are set by third parties on our Website so that they can offer you personalised and more relevant content (such as videos), determine how many times a given ad has already been shown, calculate the effectiveness of a given campaign, and track data about a previous visit.

These cookies are set on the Website and placed on your device by the following third parties:

• Google (YouTube): This is a service in which Infrabel has created its own profile as a user, where it uploads videos so that you can view and like them and post comments about them. If you do not consent to cookies from YouTube, you will no longer be able to view YouTube videos on our site or react to the videos. There is a transfer outside the EEA via this third party (to the US, via standard contractual clauses).
• LinkedIn
• Doubleclick

Before you consent to Advertising Cookies, it is necessary to consult the privacy policies of these providers to find out what data they collect and for what purposes (including advertising purposes). You can request this information directly by viewing the details in the consent tool.

Provider // Cookie // Purpose // Retention // Type:

• Google (YouTube) // Consent (youtube.com) // YouTube is a platform from Google for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services to display targeted advertising to web visitors on a variety of their own and other websites. // 1 year (YouTube) // https
• Doubleclick (Google) // test_cookie// for the subsite opendata.infrabel.be and the website infrabel.be: Doubleclick is Google's ad exchange for real-time ad bidding // Persistent // 0 days // https
• Infrabel // ajs_user_id // for the subsite press.infrabel.be: This cookie helps track visitor usage, events, targeted marketing, and can also measure the performance and stability of apps. // Persistent: 365 days // https
• LinkedIn // bcookie and bscookie // for the subsite accept.infrabel.be and the website infrabel.be: This domain is owned by LinkedIn, the platform for business networking. It typically acts as an external host where website owners have placed one of its content sharing buttons on their pages, although the content and services may be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are placed regardless of whether or not the visitor has an active Linkedin profile or has agreed to their terms and conditions.  For this reason, it is classified as a primarily tracking/targeting domain // 1 year // https
• Infrabel // cf_chl_seq_xxxxxxxxxxxxxxxxxxxxx // For the subsite info.infrabel.be: These cookies may be placed through our site by our advertising partners. They may be used by these companies to build a profile of your interests and show you relevant ads on other sites. They do not store any direct personal information, but are based on the unique identifier of your browser and internet device. If you do not allow these cookies, you will see less targeted advertising. // session // https
• Infrabel // ajs_group_id // for the subsite press.infrabel.be: This cookie tracks visitor usage and events within the website. Cookies in this domain have a lifetime of 1 year. // persistent https
• LinkedIn // lidc // for the subsite accept.infrabel.be and the website infrabel.be: This domain is owned by LinkedIn, the platform for business networking. It typically acts as an external host where website owners have placed one of its content sharing buttons on their pages, although the content and services may be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are placed regardless of whether or not the visitor has an active Linkedin profile or has agreed to their terms and conditions.  For this reason, it is classified as a primarily tracking/targeting domain // 1 day // https
• LinkedIn // UserMatchHistory // for the subsite accept.infrabel.be and the website infrabel.be: This domain is owned by LinkedIn, the platform for business networking. It typically acts as an external host where website owners have placed one of its content sharing buttons on their pages, although the content and services may be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are placed regardless of whether or not the visitor has an active Linkedin profile or has agreed to their terms and conditions.  For this reason, it is classified as a primarily tracking/targeting domain // 30 days // https
• Facebook // fr // for the subsite accept.infrabel.be and the website infrabel.be: Contains browser and user unique ID combination, used for targeted advertising.// 90 days // https
• Google (YouTube) // VISITOR_INFO1_LIVE // for the subsite opendata.infrabel.be and the website infrabel.be: This cookie is used as a unique identifier to track the viewing of videos // 180 days // https
• Facebook // _fbp // for the subsite accept.infrabel.be and the website infrabel.be: Used by Facebook to deliver a range of advertising products, such as real time bidding from third party advertisers // persistent and 90 days // https
• LinkedIn // lang // for the subsite accept.infrabel.be and the website infrabel.be: This domain is owned by LinkedIn, the platform for business networking. It typically acts as an external host where website owners have placed one of its content sharing buttons on their pages, although the content and services may be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are placed regardless of whether or not the visitor has an active Linkedin profile or has agreed to their terms and conditions.  For this reason, it is classified as a primarily tracking/targeting domain // session // https
• Google (YouTube) // YSC // for the subsite opendata.infrabel.be and the website infrabel.be: YouTube is a platform from Google for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services to display targeted advertising to web visitors on a variety of their own and other websites // session // https
• LinkedIn // AnalyticsSyncHistory // for the subsite accept.infrabel.be and the website infrabel.be: This domain is owned by LinkedIn, the platform for business networking. It typically acts as an external host where website owners have placed one of its content sharing buttons on their pages, although the content and services may be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are placed regardless of whether or not the visitor has an active Linkedin profile or has agreed to their terms and conditions.  For this reason, it is classified as a primarily tracking/targeting domain // 30 days // https
• LinkedIn // li_gc // for the subsite accept.infrabel.be and the website infrabel.be: This domain is owned by LinkedIn, the platform for business networking. It typically acts as an external host where website owners have placed one of its content sharing buttons on their pages, although the content and services may be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are placed regardless of whether or not the visitor has an active Linkedin profile or has agreed to their terms and conditions.  For this reason, it is classified as a primarily tracking/targeting domain // 1 year // https

Who is responsible for this Cookie notice ? 

Infrabel NV, a public limited company, located at Place Marcel Broodthaers 2, 1060 Brussels (RLP: 0869.763.267).

Is it possible to refuse or delete cookies?

If you do not want cookies to be placed on your computer, you can disable the placing of cookies or delete stored cookies at any time by changing the security settings of your web browser. You can find more information under "Options", via the help function of your browser or via the links below.

You can disable cookies or delete cookies placed on different browsers via the following links:

• Internet Explorer 11
• Internet Explorer 9
• Internet Explorer 7 and 8
• Google Chrome
• Mozilla Firefox
• Safari
• Edge

Please note: if the use of these cookies is disabled or refused, certain sections of the Website will not work optimally.
How can you contact us?

If you have any questions, queries, comments or complaints concerning the cookies on the Website, you can also address them to DPO@infrabel.be or Infrabel NV, Data Protection Officer, Place Marcel Broodthaers 2, 1060 Brussels.

Version

This cookie notice is effective from February 1st 2022.
The latest version of this cookie notice can be found here. It will be updated to reflect any change in legal requirements, processing practices or new features we may add.

Such changes will be published on our Website and will take effect from their publication. The archive of the previous versions can be found here.

Additional information

Who or what is Infrabel?

Infrabel builds, maintains and renovates the railway infrastructure in Belgium: tracks, switches, bridges, tunnels, level crossings and signalling. It also coordinates train traffic on the rail network 24 hours a day, 7 days a week. Infrabel NV is a public limited company.

General information about cookies

Types of cookies according to who places them: Whether a cookie is first or third party depends on the domain that places it.

• First-party cookies are cookies that are placed by us, i.e. by the website that you visit.
• Third-party cookies are cookies that are placed by another domain than that of the website you visit. As such, when you visit our Website, (because we work with certain third parties, for certain purposes) that other entity may place a cookie on your computer.

Types of cookies according to the retention period: Our Website contains both 'persistent' and 'session' cookies.

• Persistent cookies will remain on your computer for the period specified in the cookie. They are activated every time you visit the website that created that cookie.
• Session cookies are stored on your computer for the duration of the browser session.  A browser session starts when you open the browser window and ends when you close the browser window. Session cookies are therefore created temporarily: as soon as you close the browser, all session cookies are deleted.

Types of cookies according to their intended use:

• Strictly necessary cookies are those which are required in order for a website to function and provide basic functionality. They cannot be disabled.
• Performance cookies are cookies that serve to collect general information about the way visitors use a website, and are aggregated and anonymised. The information thus collected can be used for statistical analyses.
• Functional cookies are cookies that are intended to provide additional functionality such as forms, recaptcha, videos, chat functionality and satisfaction surveys.
• Advertising cookies are cookies set by advertisers on a website to provide you with personalised and more relevant content.
• Social media cookies are generally the result of embedded elements of third parties in a website (so-called plug-ins), which allow the content of the website to be shared using buttons ("share" and "like") on social media

This version is valid until January 31st. You can find the new version of our cookie policy here.

Our website uses so-called "cookies". Cookies are small information files that are temporarily or permanently stored on your computer or device by a website's server via the browser and that simplify, complete and personalise the use of the website. 
 

• Necessary functional cookies
  These cookies are indispensable for visiting the website and for using all functionalities. If cookies are disabled, some parts of the website may not work optimally.

• Performance-analysis cookies
  Infrabel uses performance and analysis cookies to collect general information about how visitors use its website. Statistical analyses can be derived from the information collected in this way. These statistics give Infrabel insight into how often its web pages are visited, on which pages visitors spend most of their time, etc.This enables Infrabel to make the structure, navigation and content of its website as user-friendly as possible and to continue to improve it.
   
• Advertising cookies
  These are cookies that Infrabel uses to offer you personalised and more relevant advertisements, to determine how many times a certain advertisement has already been shown, to calculate the effectiveness of a certain advertising campaign, to keep track of data from a previous visit and to share the data collected with the third parties involved, such as the advertisers. They are used on this website and placed on your device by third parties such as companies associated with Infrabel and advertisers belonging to the advertising network of this website.
  Infrabel uses the following advertising cookies:

1. Google Remarketing en Doubleclick: these tools place cookies on your device to show you personalised ads that take into account your previous visits to our website. The Google Remarketing and Doubleclick tools use Google's Display Advertising network.

   These cookies can be disabled at any time in the settings of your browser.

2. Facebook Pixel: this is an image invisible to you that is included on the pages of our website and that is stored on Facebook's servers. Each time you open a page of our site where the Facebook pixel is included, this pixel is downloaded to your device from that Facebook server. The following data is provided to Facebook: your IP address and the specific characteristics of your device (e.g. type, operating system, specific software and hardware).
   
   While we cannot link this information to you personally, Facebook is able to do so if you also have a profile on Facebook. To this end, Facebook acts as the data controller. We therefore invite you to consult Facebook's privacy policy in order to learn about the purposes (including advertising purposes) for which the browse information collected by Facebook is used. 

   We only receive statistical information from Facebook itself and not your personal data.

   If you do not wish to receive certain advertisements, you can adjust your advertising preferences on your personal Facebook profile. Finally, the settings of your mobile device allow you to indicate that the machine data cannot be communicated to third parties.

• Social media cookies
  The Infrabel website may contain so-called embedded elements of third parties. This includes, for example, videos that are stored by another party but are shown on, in or via our website. Furthermore, the content on this website can be shared via social media by means of buttons. This may make it possible for social media to place cookies via the Infrabel website and to collect data this way. In this respect, we refer to the statements made by these parties on their own websites: Facebook, Google+/Youtube, LinkedIn, Twitter. Please note that these statements are subject to change on a regular basis. We do not receive any personal data in any way.

AUTHORISATION OF THE VISITOR

Before data is stored on your computer and cookies are installed, you will receive a warning when you open the website, which will ask your permission. If you refuse these cookies, you will have access to the Infrabel website, but your browser will operate more slowly or you will have difficult or no access to certain parts of the website.

More information about the handling of your personal data can be found in our Privacy Policy.

You may withdraw your consent at any time and refuse the installation of cookies on your computer or their use on the website, and/or delete them, by changing the settings of your browser.

DISABLING COOKIES

If you do not want to install cookies on your computer, you can disable the installation of cookies or delete the stored cookies at any time by changing the security settings of your web browser.

More information can be found under "Options", via the help function of your browser or via the links below.

The following links allow you to disable cookies or to delete cookies that are installed on different browsers:

• Internet Explorer 11
• Internet Explorer 9
• Internet Explorer 7 en 8
• Google Chrome
• Mozilla Firefox
• Safari
  
  More information is available on: http://aboutcookies.org/