Infrabel Business Suppliers and cont ...

Together we'll get even further

Our vision on partnerships

The quality of the railway network is our top priority. It’s only logical: it has a direct impact on the safety and punctuality of our trains. That’s why we only work with the best materials and the most knowledgeable suppliers. We also work closely with contractors: they’re responsible for the maintenance and renovation work on the railway infrastructure. They are also charged with the development of projects to expand the railway network.

How to work with us (SAP Ariba)?

Procurement Policy en Code of conduct

We are proud to have a responsible purchasing policy. One that fully aligns with our company’s needs and priorities.
The quality of the railway network is our top priority. It’s only logical: it has a direct impact on the safety and punctuality of our trains. That’s why we only work with the best materials and the most knowledgeable suppliers. We also work closely with contractors: they’re responsible for the maintenance and renovation work on the railway infrastructure. They are also charged with the development of projects to expand the railway network.

Download our Code of conduct
Download our Procurement Policy
Download our Code of conduct for Public Procurement and Contracts

E-learning

We make all the necessary safety information for the railway domain available to the staff working around the tracks. Want to know more? Check out our e-learning website on safety.

Discover our e-learning platform

Purchase of scrap metal and used vehicles

The Recycling Office is responsible for selling to specialised companies goods that can no longer be reused internally.

Find out more

Purchase of energy units

Based on the railway sector’s electricity consumption, we receive energy units that we can sell. Oil companies and suppliers of gaseous motor fuels can use these energy units to meet their quota obligations.

More information

Becoming a supplier

Procedures

Becoming a supplier
As a public company, Infrabel applies the legislation in force on public procurement. Our purchasing policy is transparent, fair and non-discriminatory, and aims to ensure open competition.

How to respond to our tenders?
You can submit an application or a tender after a contract notice has been published via the following channels:

  • e-Procurement: public procurement contracts published at Belgian and European level
  • OJEU (Official Journal of the European Union): contracts published at European level

Each published contract notice specifies the qualitative selection criteria that your application and/or tender must meet in order to be considered.

Qualification (strategic products or services)
For strategic products or services, it is also possible to take part in a qualification process, independently of an ongoing purchase. Quality is assessed by the relevant department (depending on the product/service) and by the Inspections unit responsible for quality control.

Qualification procedure
To apply and be selected in a qualification system:

  • Send an email to: qualifications@infrabel.be
  • Clearly indicate in your request which qualification system you are applying for.
  • The Qualifications service will provide you with the technical and administrative requirements (documents to be submitted, tests, steps and processes).
  • After receipt of a complete file, the competent services will carry out the evaluation.

When a set of special specifications refers to a qualification system, only qualified companies receive the specifications.

Documents (information)

Important: the list presented here is provided for information purposes. The official publication sources remain:

Links to Infrabel publications on e-Procurement (qualification systems)

For greater certainty, it is recommended to refer to these official sources.

Procurement

As a public company, Infrabel is required to comply with public procurement legislation. The Procurement department ensures its proper application by implementing a transparent, honest and non-discriminatory policy, open to all suppliers.

Our objectives

  • Organise public procurement through non-discriminatory calls for competition.
  • Develop “win-win” partnerships between the internal customer (end user) and the supplier.
  • Guarantee our internal customers high-quality products and services, delivered within the contractual deadlines (“just in time”), in order to enable the works to be carried out according to schedules and in line with the multi-year investment plan.
  • Aim for competitive prices.
  • Continuously improve the quality of services.
  • Promote supplier innovation within the company.
  • Encourage sustainable purchasing.

Contact details — Purchasing

Indirect Sourcing

Direct Sourcing

  • Tanguy VAN DEN ABEELEN
    Direct Sourcing Manager
    tanguy.vandenabeelen@infrabel.be
     
  • Bart VERSCHRAEGEN
    Category Manager Track (track materials and mechanical equipment: concrete, wood, rails, ballast, switches/turnouts, steel fishplates/joint bars)
    bart.verschraegen@infrabel.be
     
  • Stéphane THIELTGEN
    Category Manager Signalling (signalling equipment: train detection equipment, light signals, electronic materials
    stephane.thieltgen@infrabel.be
     
  • Fabien LHOIR
    Category Manager Electrical Material & Energy (e.g. transformers, wiring and cables, substation equipment, catenary equipment)
    fabien.lhoir@infrabel.be

IT Sourcing

Administration

Billing Information

INFRABEL nv
10-31 I-FBA.113
Accounts Payable Department
Place Marcel Broodthaers 2
1060 Brussels
Company number: 0869.763.267

A question about your invoice?

Accounts Payable Department
I-FBA.113
ap@infrabel.be
+32 (0)2/525.29.88

Request an inspection

To request an inspection, please use the document "B678 Request for inspection", in pdf or in xls format.

Technical specifications

The technical specifications are no longer available on the internet. If you are looking for a technical specification in the context of a published government contract, please send an e-mail to the contact point mentioned in the specifications or to the competent technical service. If you are looking for a technical specification concerning a product or service that falls under a qualification system, please send an e-mail to qualifications@infrabel.be.

Do not hesitate to consult our technical specification “QA Supplier Quality Requirements”.

Procedures

Becoming a contractor
As a public company, Infrabel applies the public procurement legislation in force. Our purchasing policy is transparent, fair and non-discriminatory, and aims to ensure open competition.

To become a contractor for Infrabel, you can submit an application or a tender after a new contract notice has been published via:

  • e-Procurement: public procurement contracts published at Belgian and European level
  • OJEU (Official Journal of the European Union): contracts published at European level

Selection criteria
Each contract notice includes qualitative selection criteria. Your application and/or tender must meet these criteria in order to be considered for award.

Works contracts: contractor recognition (approval)
For public works contracts, contractor recognition (approval) is mandatory when the value of the works exceeds a certain threshold. For more information on contractor recognition, please consult the website of the FPS Economy, which is responsible for managing the recognition system.

Safety and our contractors

Safety is our top priority, and this is also true when it comes to our contractors. Collaborating with them, we have drafted a Safety Charter with which we intend to reinforce safe working on our sites by promoting the correct behaviour. We signed this charter in early 2023 together with TUC RAIL and many other (sub-)contractors working in the railway domain. By the end of 2023 new (sub-)contractors (mainly engaged in green management and crane works) also joined. With this, we are committing to greater safety at our railway worksites.

Find the Safety Charter here. 

The Safety Rocks symposium was organised for the first time in October 2022. The aim of this was to collaborate constructively with contractors on safety at our construction sites, and to do so in various fields such as near-miss accident reports, pre-job briefings, Last minute risk analysis and use of language. Safety Rocks is now an annual symposium, but there are also many interim contacts with our (sub-)contractors. Meanwhile, all (sub‑)contractor employees accessing our tracks are now also required to pass an examination with an independent body to get a certificate. This certificate proves the employee has the necessary knowledge.

Working under contract

Contractual requirements

Notice 1 I-PPSC2024 The Infrabel barcode standard

Mitteilung 1 I-PPSC2024 Barcode Standard Infrabel

Contractual requirements
Dutch

French

Trained staff
Dutch

French

Leader of the work
Dutch
French
 
OTW
Dutch

French

Watch out
Dutch

French

Recognition of contractors for surveying surveys

Dutch

French

Utility installations third parties

There are many third-party utility installations on Infrabel's domain and under our tracks: water pipes, gas pipes, electricity cables, telecommunication cables, etc. Do you wish to install a new installation or perform maintenance work on existing installations? Below you can find our contact details and the necessary information regarding your application.


To transport gas, electricity, water and telecommunications to people's homes, companies or public spaces, there are a lot of utility lines on our domain and under our tracks. Laying new pipelines or carrying out work on these pipelines can have an impact on the stability and safety of the rail infrastructure and train traffic. That's why you must always request a permit from Infrabel. You can find the complete regulations regarding this license application in bundle 35.1 - Management of utility installations on the domain and under the tracks of Infrabel Version 1.2.

To handle these permit applications as efficiently as possible, we work both locally and centrally:

Local

Management of license applications for utility lines from third parties (including technical advice on and drafting of technical specifications regarding individual license applications, follow-up of the file, etc.)

Central

General Management (including checking and approving license applications; drafting of regulations, procedures, IT tools, etc .; networking with interest groups, intervention in legal and financial problem files, etc.) 

Contact details

Contact Wallonia & Brussels (FR) : Xavier Renaux
Contact Flanders & Brussels (NL) : Pascal Duyshaver

10-04 I-AM.346
Rue De France 85
1060 Brussels

51332.Infrabel.Utilities@infrabel.be

FR: +32 (0)2 525 41 34
NL: +32 (0)2 525 42 90

Documents

Below you can download useful documents and forms regarding permit applications and regulations.

Regulations

Dutch

French

License application
Dutch

French
 

Contact
Dutch

French

Attachments
Dutch

French

Historical documents (appendices to permits issued before 1 January 2019)
Dutch

French

 

Administration

Billing Information

INFRABEL nv
10-31 I-FBA.113
Accounts Payable Department
Place Marcel Broodthaers 2
1060 Brussels
Company number: 0869.763.267

A question about your invoice?

Accounts Payable Department
I-FBA.113
ap@infrabel.be
+32 (0)2/525.29.88

Request an inspection

To request an inspection, please use the document "B678 Request for inspection", in  pdf or in xls format.

Technical specifications

The technical specifications are no longer available on the internet. If you are looking for a technical specification in the context of a published government contract, please send an e-mail to the contact point mentioned in the specifications or to the competent technical service. If you are looking for a technical specification concerning a product or service that falls under a qualification system, please send an e-mail to qualifications@infrabel.be.

OTW

Dutch
French

BC TW 

De werkinstructie zal weldra volgen, net zoals de publicatie van ARE 310 die voorzien is op 1/11/2021. BC TW is een nieuw profiel dat vanaf deze datum geofficialiseerd zal worden.

Taalevaluatie OTW: voorbereiding

Safety awareness videos

Our services

In line with Infrabel's eco-responsible policy, Recycling Office is responsible for selling goods that can no longer be reused internally. This offer is not aimed at private individuals, but at companies registered as scrap dealers or who buy for re-use. 

If your company meets this condition and would like to purchase equipment intended for recycling, we invite you to send us an e-mail to ventes@infrabel.be stating:

  • The name of your company
  • The type of equipment required and the quantities 
  • The reason for this purchase

For more information, please do not hesitate to consult our terms and conditions.
 

  1. Scrap metal and decommissioned equipment

It consists mainly of scrap metal such as rails, cables, various types of iron and non-reusable parts.
 

  1. Materials for re-use

These are materials that can be reused, such as rails, wagons, on-track machines, installations and, exceptionally, ICT equipment such as laptops, desktops, etc.

Note that depending on how you use these materials, the VAT applied will be different.
 

  1. Service vehicles

Our used vehicles are sold exclusively on the Openlane platform, which offers them exclusively via an auction system.

Based on the final offer, our Recycling Office decides whether or not to approve the sale.

If you would like to take part in these sales, please register at: www.openlane.eu
 

  1. Sales to third parties

We also sell equipment to our contractors and other railway undertakings. This is equipment that cannot be purchased through traditional commercial channels, or for which the quantity is too small to place an order with other suppliers. 

If you would like to be kept informed of equipment sales, please do not hesitate to contact our Recycling Office via the following email: ventes@infrabel.be

Procedures

  1. With regard to the purchase of scrap metal

To purchase scrap metal, you must be:

  • Either a scrap metal collector
  • Or a scrap metal merchant
  • Or a buyer of scrap metal for re-use.

To find out about the conditions for recognition in this type of category by region, please see below for all the information you need:

  1. ARIBA registration

Infrabel uses Ariba as its platform for awarding public contracts and selling scrap metal.

All suppliers involved in a future purchasing process with Infrabel must register on the Ariba Network.

Candidates / suppliers will receive an invitation to register on the Ariba Network.

Infrabel invites you to register.

Application of the registration procedure is compulsory.

To become a customer, contact us at ventes@infrabel.be.

You can find more information on ARIBA in our FAQ on ARIBA at Infrabel. 

Energy units

Based on the railway sector’s electricity consumption, we receive energy units that we can sell.

The creation and management of these energy units is handled in a database called the “Register Energy for Transport” (RET), managed by the FPS DG Energy. We sell these energy units to oil companies and suppliers of gaseous motor fuels, who can use them to meet their quota obligations. The sale takes place via the Ariba platform.

Would you like more information about the sale of energy units? Please consult our sales terms and conditions. If you have any further questions, feel free to email energie@infrabel.be.

Would you like more information about Ariba? Send an email to verkoop@infrabel.be.

Info & Contact

For any further information, please contact us by email. We will get back to you as soon as possible.

Looking for a specific address?

Find here the addresses of our various sites

Find a specific address

Question about Ariba?

Check our FAQ about Ariba

Still have a question?

Maybe you'll find it among our frequently asked questions.

Check our FAQ (French)