Cookie notice

What are cookies?

Cookies are small information files that are temporarily or permanently stored on your computer or device by the server of a website via the browser and which simplify, complete and personalise the use of this website.

We also use the term "cookies" for similar techniques, such as pixels and web beacons, which are not technically cookies but which we use in the same way and which contain personal data. 

The Website contains a technical solution allowing you to manage your cookie preferences. You can therefore consult and change your cookie settings at any time by clicking here. 

When and to whom does this Cookie Notice apply?

This notice applies to all visitors and users of our website (www.infrabel.be  ) when they visit our pages.

Acceptance of the cookie banner applies to all parts of the site (such as www.info.infrabel.be, www.press.infrabel.be  , https://opendata.infrabel.be ), with the exception of the jobs site (see the cookie notice jobs).

This means that on a subsequent visit to another part of the site, the banner will not be shown to you, unless you are private browsing or when you delete the cookies. 

You can find more information on how we handle personal data in our privacy policy. 

What types of cookies do we use? 

Strictly necessary cookies

These cookies are activated automatically without your consent. They are necessary for the website to function and for you to be able to use its basic functions (such as page navigation and access to secure areas of the website). They cannot be disabled in our systems. They are only set in response to an action by you to visit the website and use all its features. 

If you want to avoid these cookies altogether, you can set your browser to block these cookies as well or to warn you about them, but if the use of these cookies is disabled, some parts of the website will not function, or not optimally.

If personal data is processed, this is done on the basis of our legitimate interest for the purposes described in the table below:

They are used on the website and placed on your device by the following third parties: SAP (Successfactors), Onetrust, Zendesk, TS

Supplier // Cookie // Finality // Duration of storage // Type :

• Infrabel // __cfruid // for the information sub-site: Cookie associated with sites using CloudFlare, used to identify trusted web traffic. // session // https
• Infrabel // __cf_bm // for the information subsite: This cookie is a cookie needed to support Cloudflare's bot management. As part of our bot management service, this cookie is used to manage incoming traffic that meets the criteria of // persistent // 0 days // https bots.
• Infrabel // JSESSIONID // for the job subsite and infrabel.be: This cookie is placed on the visitor's device during the session to enable client/server session management and load balancing, as well as user registration and identification, so that the website functions securely, smoothly and consistently. // Session // https
• Infrabel // OptanonConsent and OptanonAlertBoxClosed // This cookie is set by websites using certain versions of the OneTrust cookie compliance solution.  It is set after visitors see a cookie information message and, in some cases, only when they actively close the message.  It allows the website to not show the notification to a user more than once. It does not contain personal data // 1 year // https
• Infrabel // .AspNetCore.Antiforgery, .AspNetCore.Mvc.CookieTempDataProvider and .AspNetCore.Antiforgery.w5W7x28NAIs // Security reason: to prevent cross-site request forgery (CSRF) attacks.  This is an attack against web applications where a malicious web application can affect the interaction between a client browser and a web application that the browser trusts // Session // https
• Infrabel // .AspNetCore.// Security: authentication using the ASP.NET Core web framework for the account part of the website // Session // https
• Infrabel // ARRAffinity and ARRAffinitySameSite // Technical: this cookie is set by websites running on the Windows Azure cloud platform. It is used for load balancing to ensure that visitors' page requests are routed to the same server during each browser session // Session // https
• Infrabel // TSxxxxxx // for the extranet sub-site and infrabel.be: General purpose platform session cookie used by sites written with Miscrosoft .NET based technologies. Used to maintain an anonymous user session through the server. // session // https
• Infrabel // img.infrabel.be, TS01 and TS01xxxxxx // for the job subsite and the workplace subsite and infrabel.be : to correctly display images from the Infrabel server on the website// Session // https
• Infrabel // AMHSession and LastMRH_Session// used to save your session when authenticating to the applications.
• Infrabel // __cfduid // for the information sub-site: Cookie associated with sites using CloudFlare, used to speed up page loading. CloudFlare confirms that this is used to remove any security restrictions based on the visitor's IP address. It does not contain any information about the user's identity. // 30 days // https
• Infrabel // for the info subsite: cf_chl_cc_xxxxxxxxxxx and cf_chl_2 and cf_chl_prog and cf_chl_cc_ // These cookies are used by Cloudflare to perform Javascript or Captcha challenges. They are not used for tracking or outside the scope of the challenges. // persistent // 0 days // https
• Accounts.infrabel.be/ _culture// It is used to maintain the preferred language at the interface // 365 days/ https
• Onetrust // __cfduid // Technical: for identifying trusted web traffic. Used by Onetrust to override the cookie authorization script, to manage cookies on the website // 30 days // https
• Onetrust // OptanonAlertBoxClosed // This cookie is used to determine whether a visitor should see the banner // 1 year // https
• Onetrust // OptanonConsent // The permission status of a visitor is indicated by this cookie // 1 year // https
• TS // TSxxxxxx // for the "employment" sub-site and the "extranet and workplace" sub-site. General purpose platform session cookie used by sites written with Miscrosoft .NET based technologies. Used to maintain an anonymous user session through the server. // session // https
• Opendatasoft // csrftoken // for the opendata subsite and the infrabel.be site: This cookie is associated with the Django web development platform for Python. It is designed to help protect a site against a particular type of software attack on web forms. // 364 days // https
•  SuccessFactors // JSESSIONID // This cookie is placed on the visitor's device during the session to allow for client/server session management and load balancing, as well as user registration and identification, so that the website operates securely, consistently and coherently. // Session // http
• Zendesk // __cfruid // for the help sub-site (infrabelhelp.zendesk.com): Cookie associated with sites that use CloudFlare, used to identify trusted web traffic. // 30 days and session // https
• Zendesk //_zendesk_authenticated // for the help sub-site (infrabelhelp.zendesk.com): security: to authenticate the user // persistent // 0 days // https
• Zendesk // _zendesk_thirdparty_test // To test if the website user's browser allows third-party cookies // session // https
• Zendesk // _zendesk_ session// Stores the user's status across page requests. // session // https
• Zendesk // _zendesk_shared_session// Stores user status across page requests. // session // https
• Zendesk // __cf_bm // This cookie is used to distinguish humans from bots. This is beneficial for the website to create valid reports on their website usage.// persistent // 0 days // https
• Zendesk // _help_center_session // technical: for the sub-site infrabelhelp.infrabel.be: This cookie helps the session for the Zendesk guide. // session // https

Performance cookies

We use performance cookies to collect general information about how visitors use our website (such as the number of visits, sources of browsing traffic and how you use our website, which pages visitors spend the most time on, etc.) in an aggregated and anonymous manner. Statistical analyses can be carried out on the basis of this information.

This allows us to make the structure, navigation and content of our website as user-friendly as possible and to continue to improve it. If you do not allow these cookies, your traffic on our website cannot be included in the statistics. 

They are used on this website and placed on your device by the following third parties:

• Zendesk: this is a service provider that adds FAQ and forms functionality to the website. See : Cookie Policy - Zendesk
• Google (Google Analytics): This is a web analytics service that tracks and reports on website traffic.  See: Cookie Information, Privacy Policy and Terms of Use
• Prezly: a platform for managing press information.

If you accept performance cookies, it is necessary to consult the privacy policy of these suppliers beforehand to find out what data they collect and for what purposes. Through this third party, a transfer outside the EEA takes place (subject to the implementation of standard contractual clauses). 

Supplier // Cookie // Finality // Duration of storage // Type :

• Google // _gclxxxx // for the sub-sites accept.infrabel.be, press.infrabel.be and infrabel.be : This Google cookie keeps track of the conversion // session and 90 days // https
• Infrabel // _utmv#########// for the sub-site press.infrabel.be : This cookie ... // persistent // 0 days // https
• Google // _gid // for the sub-sites accept.infrabel.be, and press.infrabel.be and the website infrabel.be : This Google cookie records a unique ID which is used to generate statistics on how visitors use the website // session // https and pixel
• Google // _gat // for the sub-sites press.infrabel.be, accept.infrabel.be and the infrabel.be website: This Google cookie is used to limit the speed of requests - thus limiting the collection of data on high traffic sites. It expires after 10 minutes // session // https
• Google // _gat_UA-// for the sub-sites accept.infrabel.be, and press.infrabel.be and the website infrabel.be: This is a pattern cookie set by Google Analytics, where the pattern element of the name contains the unique identification number of the account or website to which it relates. A variation of the _gat cookie used to limit the amount of data recorded by Google on high traffic // session // https websites
• Google // __utmb, __utmc, __utma, __utmz// for the subsite press.infrabel.be and www.infrabel.be: These are four Google Analytics cookies, which allow website owners to track visitor behaviour and measure website performance. This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated each time data is sent to Google Analytics. All user activity during the 30-minute period counts as a visit, even if the user leaves the site and then returns. A return after 30 minutes will count as a new visit, but as a return visitor. // session // https
• Google // __utmt // for the sub-site press.infrabel.be: This cookie is used by Google Analytics.  According to their documentation, it is used to limit the number of service requests - which limits the collection of data on high traffic sites. It expires after 10 minutes // session // https
• Google // _ga // for the sub-sites accept.infrabel.be, and press.infrabel.be and the site infrabel.be: Stores a unique identifier that is used to generate statistical data on how visitors use the website. // persistent // 0 days // https and pixel
• Zendesk // _zendesk_authenticated // technical : for the sub-sites infrabelhelp. infrabel.be and info.infrabel.be : This cookie is used to store a binary variable that determines if a user is authenticated. // persistent // 0 days // https
• Zendesk // _zendesk_session // technical : for the sub-site infrabelhelp.infrabel.be : this cookie stores session information for root access applications. // session // https
• Prezly // s_xxxx // for the subsite press.infrabel.be, this domain is owned by Adobe/Omniture. The main activity is Analytics // session // https

INFRABEL also uses UTM (Urchin Tracking Module) technology. These are neither cookies nor personal data. These are different types of URL parameters that we use to track the effectiveness of our campaigns with information about the origin of the publication media. Infrabel and HR Rail only receive statistics with aggregated data. They allow us to improve our services.

Functional Cookies

We use functional cookies to provide additional functionality. These are set by us or by our third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these features may not work properly.

They are used on this website and placed on your device by the following third parties:

• Prezly: a platform for managing press information.
• Opendatasoft (Opendata)

If you accept functional cookies, it is necessary to consult the privacy policy of these suppliers beforehand in order to know what data they collect and for what purpose. Through this third party, a transfer outside the EEA takes place (subject to the implementation of standard contractual clauses).  You can access this information directly by viewing the details in the consent manager.

Supplier // Cookie // Finality // Duration of storage // Type :

• Infrabel // __tld__ // From the Segment Analytics.js library; this cookie identifies a top-level domain for a user.__tld__ // session // https
• Infrabel and Prezly // ajs%3Atest // for the sub-site press.infrabel.be and the website infrabel.be: This performance cookie counts visits and tracks other statistics related to website traffic. // persistent: 365 days // https
• Infrabel // ajs%3Acookies // for the infrabel.be website: This cookie supports the use, performance and functionality of the websites // persistent: 365 days // https
• Infrabel // dkbot_WatsonStatus // for infrabel.be and accept.infrabel.be : This cookie supports the status of the Watson chatbot // persistent // https
• img.infrabel.be// c94d3bcfbe7e93f876f212d0934f// to display correctly on the site the images coming from the Infrabel server, comes from the environment where the images are located//session//https
• Prezly // ajs_anofnymous_id // for the sub-site press.infrabel.be: This cookie is used for Analytics and to help count the number of people who visit a certain site // persistent // https
• Opendatasoft // sessionid // As part of the card functionality, this cookie is set when a user authenticates to the platform. It is required for security reasons and for the authentication functionality to work // 15 days // http
• Opendatasoft // csrftoken // As part of the cards functionality, this cookie is set when a user has the possibility to send content to the platform: a reuse, a contact request. It is necessary for security reasons and to ensure that the content was sent from a page on the platform // 12 months // https
• Opendatasoft // django_language // As part of the maps functionality, this cookie is set when a user changes language by clicking NL/FR/EN in the footer. It is necessary to keep the user's language from one page to another, otherwise the user will have to click on the language selector for each page // 12 months // http
• Opendatasoft // cookies_preferences // As part of the maps functionality, this cookie is set when the user clicks on "Save my choices" on the cookie banner // 6 months // http

Advertising cookies

These cookies are placed by third parties on our website in order to provide you with personalised and more relevant content (such as videos), to determine how many times a particular advertisement has been shown, to calculate the effectiveness of a particular campaign and to track data about a previous visit.

They are set on this website and placed on your device by the following third parties:

• Google (Youtube)
• Google (Doubleclick)
• LinkedIn
• Meta (Facebook)

Before consenting to Advertising Cookies, it is necessary to consult the privacy policies of these providers to find out what data they collect and for what purposes (including advertising). You can access this information directly by viewing the details in the consent manager.

Supplier // Cookie // Finality // Duration of storage // Type :

• Infrabel // ajs_user_id // for the sub-site press.infrabel.be: This cookie allows us to track visitor usage, events, targeted marketing, and can also measure the performance and stability of the application. // persistent // 365 days // https
• Infrabel // cf_chl_seq_xxxxxxx // For the info.infrabel.be sub-site: These cookies may be placed via our site by our advertising partners. They may be used by these companies to profile your interests and show you relevant advertisements on other sites. They do not store any direct personal information, but are based on the unique identifier of your browser and internet device. If you do not allow these cookies, you will see fewer targeted ads. // session // https
• Infrabel // ajs_group_id // for the sub-site press.infrabel.be: This cookie tracks the use and events of visitors to the website. // persistent // 365 days // https
• Google (Doubleclick) // test_cookie// for the sub-site opendata.infrabel.be and the site infrabel.be : Doubleclick is Google's ad exchange service for real-time ad delivery // persistent // 0 days // https
• Google (Youtube) // VISITOR_INFO1_LIVE // for the sub-site opendata.infrabel.be and the site infrabel.be: This cookie is used as a unique identifier to track video views // 180 days // https
• Google (Youtube) // Consent (Youtube.com) // YouTube is a Google platform for hosting and sharing videos. YouTube collects user data from videos embedded in websites. This data is aggregated with profile data from other Google services to display targeted ads to visitors on various websites, including its own. // 1 year // https
• Google (Youtube) // YSC // for the sub-site opendata.infrabel.be and the website infrabel.be: YouTube is a Google platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which are aggregated with profile data from other Google services to display targeted advertisements to web visitors on various websites, including its own // session // https
• Meta (Facebook) // en // for the accept.infrabel.be sub-site and the infrabel.be website: Contains the combination of the browser and the user's unique ID, used for targeted advertising // 90 days // https
• Meta (Facebook) // _fbp // for the accept.infrabel.be sub-site and the infrabel.be website: Used by Facebook to provide a range of advertising products, such as real-time auctions from third-party advertisers // persistent // 90 days // https
• LinkedIn // bcookie and bscookie // for the sub-site accept.infrabel.be and the website infrabel.be: This domain is owned by LinkedIn, the business networking platform. It usually acts as an external host when website owners have placed one of its content sharing buttons on their pages, although its content and services can be integrated in other ways. Although these buttons add functionality to the website on which they are located, the cookies are placed regardless of whether the visitor has an active Linkedin profile or has agreed to their terms and conditions.  For this reason, it is classified as a tracking/targeting domain primarily // 1 year // https
• LinkedIn // lidc // for the sub-site accept.infrabel.be and the website infrabel.be: This domain is owned by LinkedIn, the business networking platform. It usually acts as an external host when website owners have placed one of its content sharing buttons on their pages, although its content and services can be integrated in other ways. Although these buttons add functionality to the website on which they are located, the cookies are placed regardless of whether the visitor has an active Linkedin profile or has agreed to their terms and conditions.  For this reason, it is classified as a primary tracking/targeting domain // 1 day // https
• LinkedIn // UserMatchHistory // for the sub-site accept.infrabel.be and the website infrabel.be: This domain is owned by LinkedIn, the business networking platform. It usually acts as an external host when website owners have placed one of its content sharing buttons on their pages, although its content and services can be integrated in other ways. Although these buttons add functionality to the website on which they are located, the cookies are placed regardless of whether the visitor has an active Linkedin profile or has agreed to their terms and conditions.  For this reason, it is primarily classified as tracking/targeting // 30 days // https
• LinkedIn // lang // for the sub-site accept.infrabel.be and the website infrabel.be: This domain is owned by LinkedIn, the business networking platform. It usually acts as an external host when website owners have placed one of its content sharing buttons on their pages, although its content and services can be integrated in other ways. Although these buttons add functionality to the website on which they are located, the cookies are placed regardless of whether the visitor has an active Linkedin profile or has agreed to their terms and conditions.  For this reason, it is classified as primarily a tracking/targeting // session // https domain
• LinkedIn // AnalyticsSyncHistory // for the sub-site accept.infrabel.be and the website infrabel.be: This domain is owned by LinkedIn, the business networking platform. It usually acts as an external host when website owners have placed one of its content sharing buttons on their pages, although its content and services can be integrated in other ways. Although these buttons add functionality to the website on which they are located, the cookies are placed regardless of whether the visitor has an active Linkedin profile or has agreed to their terms and conditions.  For this reason, it is classified as a primary tracking/targeting domain // 30 days // https
• LinkedIn // li_gc // for the sub-site accept.infrabel.be and the site infrabel.be: This domain is owned by LinkedIn, the business networking platform. It usually acts as an external host when website owners have placed one of its content sharing buttons on their pages, although its content and services can be integrated in other ways. Although these buttons add functionality to the website on which they are located, the cookies are placed regardless of whether the visitor has an active Linkedin profile or has agreed to their terms and conditions.  For this reason, it is primarily classified as a tracking/targeting domain // 1 year // https

Who is responsible for this Cookie Notice? 

Infrabel SA, a public limited company, located at 2, Place Marcel Broodthaers, 1060 Brussels (RPR/RPM: 0869.763.267).

Can I refuse or delete cookies?

 If you do not wish to have cookies installed on your computer, you can disable the installation of cookies or delete stored cookies at any time by changing the security settings of your web browser. You can find more information under "Options", via the help function of your browser or via the links below.

The following links allow you to deactivate cookies or to delete the cookies installed on different browsers:

• Internet Explorer 11
• Google Chrome
• Mozilla Firefox
• Safari
• Edge

Please note that if the use of these cookies is disabled or refused, some parts of the website will not function optimally.

How can you contact us?

If you have any questions, requests, comments or complaints about the website's cookies, please contact us at DPO@infrabel.be or Infrabel SA, Data Protection Officer, 2, Place Marcel Broodthaers, 1060 Brussels.

Versioning

This Cookie Notice is effective as of 1 July 2022.

You can view the latest version of this Cookie Statement here. It will be updated to reflect any changes in legal requirements, processing practices or new features we may add.

These changes will be published on our website and will take effect on the date of publication. The archive of previous versions can be found here.