WEBSITES, APPS AND SOCIAL MEDIA
When you visit the Infrabel website or download one of our apps, we collect a limited amount of Personal Data with a view to the management and smooth functioning of this website or app.
The list below describes the categories of data we process for these purposes, where your data comes from, the legal basis for this processing activity and with whom we may share the data.
Categories of data processed: Identification data: IP address (for the website via cookies and assimilated technologies), IP address and MAC address for the apps. For the apps, we also process some meta-data (date and time of your access to the server, type of operating system and quantity of data sent).
Storage period: For cookies, see our Cookie Statement, for other data: kept for purely technical reasons for the smooth functioning of the app, with a maximum duration of 14 days.
Source of the data: Directly from you when you visit the website or download the app.
Legal basis for the processing: It is in Infrabel's legitimate interest as a company to be able to manage the website and apps it makes available, given that we always ensure that your interests are protected.
Recipients of data: IT service providers
Infrabel wishes to make your experience of the website and apps as informative and relevant as possible. To achieve this, we use cookies, with the intention both of protecting your privacy and providing you with a user-friendly online environment. If you would like to know more about how we use cookies, please read our Cookie Statement.
We may process Personal Data obtained from social media platforms (including Facebook, LinkedIn, Instagram and/or Twitter) when something is Infrabel-related or addressed to Infrabel in order to (i) respond to questions or complaints in the first line, (ii) monitor our online reputation, (iii) integrate testimonials about Infrabel and our services which you make public into our internal and external communications and (iv) improve our services and identify opportunities on which Infrabel can focus.
Some of our web pages on these social media allow users to post their own material. Please remember that all material posted on our social media is accessible for - and therefore can be seen by - the public. You should therefore be cautious about disclosing certain personal information such as financial or address details through these platforms. We are not responsible for any action taken by third parties if you post personal information on any of our pages on these social media, for example Facebook or Instagram. We also refer to the privacy statement and cookie statement of the platforms you use.
In addition, our website may also contain integrated elements from third parties (plug-ins). These include videos stored and published by another party, but whose link we share, and which are distributed on, in or through our website. In addition, content from our website may be shared on social media via buttons (“share” and “like”).
If you use these functions via these integrated elements, the actions taken on our website will be passed on to the company operating the relevant social media. The use of these integrated elements and the data collected during your browsing are exclusively subject to the general terms and conditions and the privacy statements of the social media concerned. It is therefore important that, if you decide to make use of this function, you first consult the privacy statements of these parties on their websites in order to know exactly what data is processed and how it is subsequently used. We do not receive personal data from these third parties, but we do receive anonymous statistical information, which enables us to improve our own services.
The list below describes the categories of data we process for these purposes, where your data comes from, the legal basis for this processing activity and with whom we may share the data.
Categories of data processed: Any Personal Data relevant to the purposes described above that you decide to share with us or that you publish on social media; anonymised statistics.
Source of the data: Directly from you via publicly accessible pages on social media.
Legal basis for the processing: It is in Infrabel's legitimate interest as a company to process the Personal Data which you have chosen to communicate to us or which you have made publicly available via social media platforms, in order to improve our services, identify business opportunities and reinforce our internal and external communication, bearing in mind that we always ensure in this regard that your interests are also protected.
Recipients of data: IT service providers and social media, and recipients of our communications
When you click on a link from a Third Party website, you will be directed to a website over which we have no control and our Privacy Statement will no longer apply. Your browsing activities and interaction on any other website is subject to the terms of use and privacy and other statements of such third-party websites. We advise you to carefully read the privacy statements of other websites. We are not responsible or liable for the information on or the content of Third Party websites.