If you live near a railway line and would like more information about rail infrastructure or track work, would like to report a problem, make an enquiry or have any other rail-related question, you can contact us using the dedicated contact form for local residents. As part of this, we process your Personal Data for the purpose of correctly and smoothly processing your request and enabling feedback to you.
The list below describes the categories of data we process for these purposes, where your data comes from, the legal basis for this processing activity and with whom we may share the data.
Categories of data processed: gender, first name/surname, telephone number, email address, address, images.
Data sources: directly from you upon completing the form.
Legal basis of processing: necessary for fulfilling a task of public interest (Article 199, 1°, 2° of the Law of 21 March 1991, - 1° the acquisition, design, construction, renewal, maintenance and management of railway infrastructure; and - 2° the management of the control and safety systems of this infrastructure).
Data recipients: IT service providers.
If you live near a railway line and are experiencing nuisance from vibrations or noise along the railway tracks that are not being caused by Infrabel works, you can fill in the dedicated complaint form. In this context, we process your Personal Data for the purpose of opening a file, to have sufficient information to investigate your complaint and to enable feedback to you.
The list below describes the categories of data we process for these purposes, where your data comes from, the legal basis for this processing activity and with whom we may share the data.
Categories of data processed: gender, first name/surname, telephone number, email address, address, images.
Data sources: directly from you upon completing the form.
Legal basis of processing: necessary for fulfilling a task of public interest (Article 199, 1°, 2° of the Law of 21 March 1991, - 1° the acquisition, design, construction, renewal, maintenance and management of railway infrastructure; and - 2° the management of the control and safety systems of this infrastructure).
Data recipients: IT service providers.
Infrabel offers local residents the means to claim compensation for damage to a building that may have been caused by an Infrabel construction site nearby. As part of this, we process your Personal Data for the purpose of correctly and smoothly processing your request and enabling feedback to you. The list below describes the categories of data we process for these purposes, where your data comes from, the legal basis for this processing activity and with whom we may share the data.
Categories of data processed:: gender, first name/surname, telephone number, email address, address, fire insurance policy number, images.
Data sources: directly from you upon completing the form.
Legal basis of processing: necessary for fulfilling a task of public interest (Article 199, 1°, 2° of the Law of 21 March 1991, - 1° the acquisition, design, construction, renewal, maintenance and management of railway infrastructure; and - 2° the management of the control and safety systems of this infrastructure).
Data recipients: IT service providers.
If you wish to rent or purchase a site from Infrabel, please fill in the dedicated form. As part of this, we process your Personal Data for the purpose of correctly and smoothly processing your request and enabling feedback to you.
The list below describes the categories of data we process for these purposes, where your data comes from, the legal basis for this processing activity and with whom we may share the data.
Categories of data processed: gender, first name/surname, telephone number, email address, address, images.
Data sources: directly from you upon completing the form.
Legal basis for processing: execution of the contract (pre-contractual phase), to properly process your requests to purchase/rent plots from Infrabel.
Data recipients: IT service providers.