If you live near a railway line and would like more information about rail infrastructure or track work, would like to report a problem, make an enquiry or have any other rail-related question, you can contact us using the dedicated contact form for local residents. As part of this, we process your Personal Data for the purpose of correctly and smoothly processing your request and enabling feedback to you.
The list below describes the categories of data we process for these purposes, where your data comes from, the legal basis for this processing activity and with whom we may share the data.
Categories of data processed: Gender, first name/surname, telephone number, email address, street, house number, municipality, images
Source of data: Directly from you upon completing the form
Legal basis of processing: necessary for fulfilling a task of public interest (Article 199, 1°, 2° of the Law of 21 March 1991, - 1° the acquisition, design, construction, renewal, maintenance and management of railway infrastructure; and - 2° the management of the control and safety systems of this infrastructure)
Recipients of data: IT service providers
If you live near a railway line and are experiencing nuisance from vibrations or noise along the railway tracks that are not being caused by Infrabel works, you can fill in the dedicated complaint form. In this context, we process your Personal Data for the purpose of opening a file, to have sufficient information to investigate your complaint and to enable feedback to you.
The list below describes the categories of data we process for these purposes, where your data comes from, the legal basis for this processing activity and with whom we may share the data.
Categories of data processed: Gender, first name/surname, telephone number, email address, street, house number, municipality, images
Source of data: Directly from you upon completing the form
Legal basis of processing: necessary for fulfilling a task of public interest (Article 199, 1°, 2° of the Law of 21 March 1991, - 1° the acquisition, design, construction, renewal, maintenance and management of railway infrastructure; and - 2° the management of the control and safety systems of this infrastructure)
Recipients of data: IT service providers
You can request to have pruning work carried out with a view to ensuring safety on the rail network. This enables you to report situations that may pose a risk to the safety of local residents or train traffic, to enable us to investigate and act on as a priority. As part of this, we process your Personal Data for the purpose of correctly and smoothly processing your request and enabling feedback to you.
The list below describes the categories of data we process for these purposes, where your data comes from, the legal basis for this processing activity and with whom we may share the data.
Categories of data processed: Gender, first name/surname, telephone number, email address, street, house number, municipality, images
Source of data: Directly from you upon completing the form
Legal basis of processing: necessary for fulfilling a task of public interest (Article 199, 1°, 2° of the Law of 21 March 1991, - 1° the acquisition, design, construction, renewal, maintenance and management of railway infrastructure; and - 2° the management of the control and safety systems of this infrastructure)
Recipients of data: IT service providers
Infrabel offers local residents the means to claim compensation for damage to a building that may have been caused by an Infrabel construction site nearby. As part of this, we process your Personal Data for the purpose of correctly and smoothly processing your request and enabling feedback to you. The list below describes the categories of data we process for these purposes, where your data comes from, the legal basis for this processing activity and with whom we may share the data.
Categories of data processed: Gender, first name/surname, telephone number, email address, street, house number, municipality, fire insurance policy number, images
Source of data: Directly from you upon completing the form
Legal basis of processing: necessary for fulfilling a task of public interest (Article 199, 1°, 2° of the Law of 21 March 1991, - 1° the acquisition, design, construction, renewal, maintenance and management of railway infrastructure; and - 2° the management of the control and safety systems of this infrastructure)
Recipients of data: IT service providers
If you wish to rent or purchase a site from Infrabel, please fill in the dedicated form. As part of this, we process your Personal Data for the purpose of correctly and smoothly processing your request and enabling feedback to you.
The list below describes the categories of data we process for these purposes, where your data comes from, the legal basis for this processing activity and with whom we may share the data.
Categories of data processed: Gender, first name/surname, telephone number, email address, street, house number, municipality, images
Source of data: Directly from you upon completing the form
Legal basis for processing: execution of the contract (pre-contractual phase), to properly process your requests to purchase/rent plots from Infrabel.
Recipients of data: IT service providers
The Chatbot "Mia" is an automated helpdesk agent. It does not make any decision, and at no time is there an automated decision in the sense of the GDPR.
If you live near a railway line and would like more information about railway infrastructure or track work or would like to report a problem, submit a request or have any other rail-related question, you can contact us through the chatbot "Mia" provided for this purpose. "Mia" is an interactive and automated answering system controlled by artificial intelligence. We process your personal data in this regard in order to process your request quickly and automatically and, if necessary, to contact you again and to improve Infrabel's automated responses to questions from the general public.
The list below describes the categories of data we process for these purposes, the source of the data, the legal basis for this processing activity and any parties with whom we may ultimately share the data.
- Data categories processed: email address
Data sources: your email address is only stored if you enter it. If the chatbot does not have an immediate answer to your question, it will ask you to enter your email address and contact you again later.
Legal basis for the processing: necessary for fulfilling a task of public interest (Article 199, 1°, 2° of the Law of 21 March 1991, - 1° the acquisition, design, construction, renewal, maintenance and management of railway infrastructure; and - 2° the management of the control and safety systems of this infrastructure)
- Categories of data processed: IP address
Sources of data: Directly from you when using the chatbot "Mia"
Legal basis for processing: It is in Infrabel's legitimate interest as a company to be able to collect the IP address so that we are technically able to communicate with you and provide you with a quick and efficient means of contacting us, on the understanding that we always ensure in this regard that your interests are also safeguarded.
Recipients of the processing: IT service providers
- Categories of data processed: conversations with the chatbot “Mia”
- Sources of data: Directly from you when using the chatbot "Mia"
Legal basis for the processing: It is in Infrabel's legitimate interest as a company to be able to use the conversations with Infrabel's chatbot in order to improve the automated answers and provide you with a quick and efficient means of contacting us, on the understanding that we always ensure in this regard that your interests are also safeguarded.
Recipients of the processing: IT service providers